All Polices

Accessible Information and Reasonable Adjustments

Accessible information –

The Accessible Information Standard is a requirement that all NHS organisations, including GP practices must follow to make sure that people who have a disability, impairment or sensory loss or their carers are given information in a format they can easily read or understand.

So, we can help and support you we want to know;

  • If you need information in a specific format e.g. braille, large print or easy read
  • If you need to receive information in a particular way
  • if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lip read or use a hearing aid or communication tool

Please let us know if you require any type of support so we can record this information and add it to your record.  You can do this by telling our reception team, doctor or nurse the support you need. It is best you do this prior to needing an appointment, so the practice can make the necessary adjustments in advance.

NHS England has more information on the standard which is available in a range of formats including easy read, audio and BSL video with subtitles.  You can see these by clicking the link below:

NHS England » Patients

Healthwatch Sunderland have created a leaflet to explain this

Do you have communication needs? | Healthwatch Sunderland

 

Reasonable Adjustments

All disabled people have the right to reasonable adjustments. This includes when using healthcare, including GP practices.

We need to make it as easy for disabled people to use health services. This is called making reasonable adjustments.

Reasonable adjustments are changes which mean people with a disability can access the healthcare they need.

Reasonable adjustments are dependent on the person. Everyone has different needs.  Some examples might include:

  • making sure there is good access for people who use a wheelchair in the surgery
  • providing plain English or easy read appointment letters.
  • giving someone a priority appointment if they find it difficult waiting in their GP surgery or hospital.
  • offering a longer appointment if someone needs more time with a doctor or nurse to make sure they understand the information they are given.
  • having a quiet space available for people waiting for their appointment.
  • making sure there is a hearing loop system in consultation rooms
  • using a communication chart to support a person with dementia during an appointment.

Please let us know if you require any type adjustment to access your appointments so we can record this information and add it to your record.  You can do this by telling our reception team, doctor or nurse the adjustments you need. It is best you do this prior to needing an appointment, so the practice can make the necessary adjustments in advance.

Accessing someone else’s information

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access:

  • collect a proxy access form from reception from 10am to 6pm

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Data Protection

Data Protection Legislation is Changing

What is Changing? 

From the 25th May, the current UK Data Protection Act 1998 is being replaced by the EU General Data Protection Regulation (GDPR) and Data Protection Act 2018.

The new legislation is very similar to the 1998 Act but provides some enhanced rights for individuals around how the Practice uses your information.

Why do we Need your information?

The NHS Act 2006 and Health and Social Care Act 2012 invests statutory functions on GP Practices to promote and provide the health service to improve quality of services, reduce inequalities, conduct research, review performance of services and deliver education & training.  To do this we will need to process your information in accordance with current data protection legislation to:

Protect your vital interests:

  • Pursue our legitimate interests as a provider of medical care, particularly where the individual is a child or vulnerable adult
  • Performs tasks in the public’s interests
  • deliver preventative medicine, medical diagnosis, medical research; and
  • Manage the health and social system and services.

Should require any further information on GDPR or Data Protection Act, this can be found on the Information Commissioner’s Office (ICO) website:

You can also contact the Practices Data Protection Officer. When contacting the Data Protection Officer please ensure that you include the details of the Practice.

Data Protection Officer:       Mr James Carroll

Tel No:                                    0191 404 1000 Ext 3436

Email address:                     stsft.dposunderlandpractices@nhs.net

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of all health and social care in England. They monitor, inspect and regulate all hospitals, care homes, home-care agencies, dental practices and GP practices.

By law, all GP practices in England must make sure that the care and treatment they provide meets national standards of quality and safety.

You can expect

  • to be respected, involved and told what’s happening at ever stage
  • care, treatment and support that meets your needs
  • to be safe
  • to be cared for by staff with the right skills to do their jobs properly
  • 
your GP practice to routinely check the quality of its services.

If you think the our practice is not meeting national standards you can raise your concerns directly with the practice, including making a formal complaint and also 
tell the CQC about the matter.

Care Quality Commission (CQC) registration started on 1st April 2013.  From June, every GP practice in England will be inspected every two years – or more frequently if a practice struggles to meet standards or if an incident requires inspection.  The inspector may wish to see a sample of patients records, for example to check their format and completeness. The general rule is that the name of the patient should be annoymised, although the CQC does have powers to look at individual patient records.  Prior consent will generally need to be sought from the patient.

The CQC inspector may wish to speak to patients to ask about our service. If you would like to you find out more about the work carried out by the CQC you can phone the CQC on 03000 616161 or online through their website at www.cqc.org.uk.

Sharing Data

You may have heard recent press / media coverage regarding information sharing of your NHS data.

For more information – see the categories below:

  • Summary Care Record
  • Care Data (hscic)
  • Local Care Record – This is the use of information held by other places you receive care, such as hospitals and community services.

If you are happy for your information to be shared there is nothing further for you to do.

If you would like to opt out of any/all of the above – please print off the ‘opt out‘ form below, complete details and hand in to reception.

NHS ENGLAND

Background – care.data

NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC) on behalf of the entire health and social care system. Known as care.data, this programme will build on the existing data services such as the Hospital Episodes Statistics (HES) service, which was launched in 1989, and expand it to provide linked data, that will eventually cover all care settings, both in and outside of hospital.

Under the Health and Social Care Act 2012, NHS England has the power to direct the HSCIC to collect information from all providers of NHS care, including general practices. The specification of the data to be extracted by GP practices were considered by the Joint GP IT Committee of the British Medical Association and the Royal College of General Practitioners, as well as an independent advisory group. Details are available here: http://www.england.nhs.uk/caredata

The General Practice Extraction Service (GPES) will be used to extract GP data each month. Initially the data will cover the period from April 2013 onwards.  The identifiers to be extracted are: NHS number, date of birth, postcode, and gender which will allow patients’ GP data to be linked to their hospital data. No free text will be extracted, only coded information about referrals, NHS prescriptions and other clinical data. The technical specification of the extract can be found at: http://www.england.nhs.uk/ourwork/tsd/data-info/

NHS England, HSCIC the BMA and the RCGP have worked together to produce guidance and resources to support the care.data programme. The specific materials included in this toolkit are intended to support GP practices in raising patient awareness of our plans to extract coded GP data as part of the care.data programme and to ensure that GP practices know what to do if a patient objects to the use of personal confidential data (PCD) beyond their direct care.

Benefits of sharing information

It is important for the NHS to share information about the health needs of the population and the quality of the treatments they receive.

By sharing information in this way, researchers can identify patterns in disease and the most effective treatments. We can also:

  • find more effective ways of preventing or managing illnesses;
  • advise local decision makers how best to meet the needs of local communities;
  • promote public health by monitoring risks of disease spread
  • map out pathways of care to streamline inefficiencies and reduce waiting times
  • determine how to use NHS resources most fairly and efficiently.

Background – care.data

NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC) on behalf of the entire health and social care system. Known as care.data, this programme will build on the existing data services such as the Hospital Episodes Statistics (HES) service, which was launched in 1989, and expand it to provide linked data, that will eventually cover all care settings, both in and outside of hospital.

Under the Health and Social Care Act 2012, NHS England has the power to direct the HSCIC to collect information from all providers of NHS care, including general practices. The specification of the data to be extracted by GP practices were considered by the Joint GP IT Committee of the British Medical Association and the Royal College of General Practitioners, as well as an independent advisory group. Details are available here: http://www.england.nhs.uk/caredata

The General Practice Extraction Service (GPES) will be used to extract GP data each month. Initially the data will cover the period from April 2013 onwards.  The identifiers to be extracted are: NHS number, date of birth, postcode, and gender which will allow patients’ GP data to be linked to their hospital data. No free text will be extracted, only coded information about referrals, NHS prescriptions and other clinical data. The technical specification of the extract can be found at: http://www.england.nhs.uk/ourwork/tsd/data-info/

NHS England, HSCIC the BMA and the RCGP have worked together to produce guidance and resources to support the care.data programme. The specific materials included in this toolkit are intended to support GP practices in raising patient awareness of our plans to extract coded GP data as part of the care.data programme and to ensure that GP practices know what to do if a patient objects to the use of personal confidential data (PCD) beyond their direct care.

Benefits of sharing information

It is important for the NHS to share information about the health needs of the population and the quality of the treatments they receive.

By sharing information in this way, researchers can identify patterns in disease and the most effective treatments. We can also:

  • find more effective ways of preventing or managing illnesses;
  • advise local decision makers how best to meet the needs of local communities;
  • promote public health by monitoring risks of disease spread
  • map out pathways of care to streamline inefficiencies and reduce waiting times
  • determine how to use NHS resources most fairly and efficiently.

PATIENT LEAFLET LARGE PRINT

POSTER

PATIENTS FAQS

Name General Practitioner

All patients, including children, are allocated a named, accountable GP who is responsible for their overall care at the practice. This is referred to as your ‘Usual GP’. You should be informed of your Usual GP when you register but you can also check who this is with any member of staff at any time. We encourage you to see your Usual GP where possible, particularly for on-going problems, so we can provide you with better continuity of care. If he/she is fully booked, you can ask for an appointment with another Doctor.

We will make reasonable efforts to accommodate requests to change Usual GP.

GP Net Earnings

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. However it should be noted that the prescribed method for calculating earnings is potentially misleading.

It takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings nor, to make any comparison with any other practice.

The average pay for GPs working at Kepier Medical Practice in the last financial year was £74,995 before tax and national insurance.

This is for 1 full time GP and 5 part – time GPs who worked at the practice for 6 months or more in that financial year.

Statement of Purpose

Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Kepier Medical Practice)  is required to provide to the Care Quality Commission a statement of purpose.

The name and address of the registered provider is:

Kepier Medical Practice,
Leyburn Grove,
Houghton-le-Spring,
Tyne & Wear,
DH4 5EQ 

Telephone: 0191 5842106

Service provider ID: 1-199692238

Registered Manager: Dr Helen Ancliff

Practice Manager: Mrs Jane Forster

We operate as a partnership and the partners are:

  • Dr Helen Ancliff
  • Dr Jane Ancliff
  • Dr James Phillips
  • Dr Lucy Brain

The regulated activities under CQC are:

  • Diagnostic and screening procedures
  • Family planning
  • Maternity and midwifery services
  • Surgical procedures
  • Treatment of disease, disorder or injury

Our Aims and Objectives for delivering each of the above regulated activities:

“To promote and deliver effective family healthcare to the highest possible standard”

Pro-active in promoting and offering effective family healthcare services

Action orientated and accountable for our actions

Treat patients fairly without prejudice or discrimination

Integrated multi-disciplinary approach to healthcare

Exemplary clinical care

Nurture a culture that is innovative, forward thinking and adaptable

Transparent in our actions

 

Compassionate, caring and respectful

Empower patients in their own healthcare

Non judgemental

Training and development orientated

Responsive to the needs of patients and employees

Equitable in our care for all

Duty bound in our ethical stance