Kepier Medical Practice complies with data protection and access to medical records following General Data Protection Regulations (GDPR)

We will only share identifiable information to provide further medical treatment for you for example district nurses and hospitals, etc unless you consent to sharing with other organisations . If you do not wish information about you to be used in such a way, please let us know.

Receptionists and administration staff require access to your medical records in order to do their jobs these member of staff our bound by the same confidentiality as medical staff.

National Diabetes Audit

Our practice is taking part in the National Diabetes Audit (NDA). The NDA collects information about diabetes care from GP practices and hospitals and is used to help the NHS improve care for patients with diabetes.

It is managed by the Health and Social Care Information Centre, working with Diabetes UK and Public Health England. The information that the audit collects is controlled by law and strict rules of confidentiality. You can choose not to take part if you have any any concerns. If you do not want to take part or would like more information please contact the Practice Manager.

Kepier Medical Practice strives to attain a clean, tidy and presentable practice, and to provide a safe environment for all our staff, patients and relatives.

Our Practice Nurses and GPs follow procedures to ensure that our patients’ treatment and the clinical equipment we utilise meets with the required infection control guidance.

In addition to this the practice adopts the following measures to ensure infection control is upheld to the highest possible standard:

• We regularly review our policies and procedures to make sure they are adequate, effective and meet the current national guidance.
• We perform bi-monthly infection control audits to ensure our infection control procedures are effective.
• We actively encourage our staff and patients to report any issues or incidents relating to cleanliness and infection control in order for these to be addressed and rectified, and to ascertain any improvements we can implement to avoid any future occurrence. 

If you have any concerns about the cleanliness of the practice or infection control, please inform a member of our reception staff.

This GP Practice, as the data controller may collect personal information from visitors to this site. This will not include any information that can be used to identify any individual. This information is used only to respond to enquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information. Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. The GP Practice will at all times comply with the requirements of the Data Protection Act 1998.

Website Privacy Policy

This GP Practice, as the data controller may collect personal information from visitors to this site. This information is used only to respond to enquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information. Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. Statistics will not include information that can be used to identify any individual.

The GP Practice will at all times comply with the requirements of the Data Protection Act 1998.

Use of Personal Information Provided by the User

Where personal information (e.g. name, address, telephone number etc) is provided to the GP Practice via its website for whatever purpose (e.g. registration, survey, feedback), it is made clear to the individual what the information collected will be used for and who it will be provided to. The GP Practice will only use the information collected for the stated purpose.

At this current time, any personal information provided, is only used by the GP Practice. It will not sell, trade, provide or rent personal information to third parties. Specific personal information will be released where the NHS is required to do so by law, e.g. court order. Transfer of data will be done so on the express permission of the supplying individual.

When you submit personal information, you consent to our use of the information as set out in this privacy policy.

Scope of this Privacy Policy

This privacy policy only covers sites belonging to and operated by the GP Practice. Links within this site to other websites are not covered by this policy.

Changes to this Privacy Policy

The GP Practice may amend this policy from time to time. If substantial changes are made to the way in which the Council obtains and uses your personal information the website will show prominently any announcement to this effect.

View our full Privacy Notice HERE

We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch via our online form or by telephone and let us know your thoughts. We endeavour to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.

Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable. Any such behaviour from any patients may result in their removal from our practice list.

Following recent activity on Facebook, Houghton Post, Houghton Have Your Say and Google where patients of Kepier Medical Practice posted derogatory comments about the practice and some of our staff, we now have a Social Media Zero Tolerance policy in place.

If any such posts are brought to our attention they could be viewed as a potential breakdown in the doctor–patient relationship, and may result in you being removed from our list.

We may contact the patients involved and invite them in to have a face-to-face discussion about the issues that they have.

We welcome all feedback, as it gives us the opportunity to review the services that we provide and where necessary or appropriate, make any changes or improvements. However, we would ask that rather than posting derogatory or hurtful comments about the practice or any of our staff on social media, or if there are any aspects of the service that you are not entirely happy with, please speak to us about this or put your comments to us in writing giving us the opportunity to respond.

You would not expect to read derogatory comments about yourself at your own place of work – neither do we.